Frequently Asked Questions
Everything you need to know about your Linsoul audio journey.
What is the typical shipping timeframe for international orders?
Standard shipping usually takes 7-15 business days, while express shipping via DHL or FedEx typically arrives within 3-7 business days, depending on your location and customs processing.
Do Linsoul products come with a warranty?
Yes, most of our Hi-Fi audio products and IEMs come with a 1-year limited warranty that covers manufacturing defects. Cables and accessories typically carry a 3-month warranty period.
Are the IEMs and DACs sold on Linsoul authentic?
Absolutely. Linsoul is an authorized global distributor for brands like ThieAudio, 7Hz, LETSHUOER, and Moondrop. All products are 100% authentic and sourced directly from the manufacturers.
What is your return policy if I am not satisfied with the sound quality?
We offer a 7-day return policy from the date of delivery. If you are not satisfied, you can return the product in its original packaging and condition for a refund or exchange, subject to our return shipping terms.
Will I have to pay customs duties or import taxes?
Customs policies vary by country. Customers are responsible for any import duties, taxes, or brokerage fees that may be applied by their local customs office upon arrival.
Which payment methods do you accept?
We accept a variety of secure payment options including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a smooth checkout experience.